Privacy Policy

Effective Date: 18th May 2026

At Prashail Edge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our services through WhatsApp, website, or other communication channels.

1. Information We Collect

We may collect the following information:

– Name
– Phone number
– Email address
– Business information
– Communication history
– Service-related details shared by users

2. How We Use Your Information

We use the collected information to:

– Send transactional and utility messages through WhatsApp
– Provide customer support
– Respond to inquiries
– Share appointment confirmations, reminders, updates, invoices, or service notifications
– Improve our services and communication

We do not sell or rent your personal information to third parties.

3. WhatsApp Communication

By contacting us or opting into our services, you consent to receive utility and service-related messages on WhatsApp from Prashail Edge.

These messages may include:

– Appointment updates
– Service notifications
– Order confirmations
– Payment reminders
– Customer support communication

Users can opt out anytime by replying with “STOP” or contacting us directly.

4. Data Protection

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

5. Third-Party Services

We may use third-party platforms including:

– Meta WhatsApp Cloud API
– Hosting providers
– CRM systems
– Analytics tools

These providers may process data only for operational purposes related to our services.

6. Data Retention

We retain user information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

7. Your Rights

You may request:

– Access to your data
– Correction of inaccurate data
– Deletion of your data
– Withdrawal of communication consent

To make such requests, contact us using the details below.

8. Contact Information

Prashail Edge
Website: https://prashailedge.com
Email: info@prashailedge.com
Phone: +91 72087 08726

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised effective date.